Privacy Policy

Account details. Your email and a display name so you can sign in and be identified inside a room.

Conversation content. The messages, voice notes, and screenshots you and the other participant share in a room, plus the mediator's replies. This is stored so the mediator can follow the thread and so you can return to the conversation later.

Usage and device data. Basic technical information (device type, app version, crash and performance logs) to keep the app working.

We use your information to provide the mediation service, generate the mediator's responses, maintain your history, process payments, and improve reliability. We do not sell your personal information.

The mediator is an AI. To generate its responses, the text messages in a room, the participants' display names, and the short memory Jeize keeps about the pair are sent to Google (the Gemini model) through OpenRouter, which routes the request. Photos and voice notes are not sent — the model only sees that one was shared. At the end of a session the transcript is sent once more to write the memory summary.

Both companies act as our processors. We route only to endpoints that do not retain prompts or use them for training, and we reject any fallback that would. Before your first conversation the app shows you this notice and asks for your agreement; nothing is sent until you give it. You can withdraw it at any time by deleting the memory or your account.

You can report a message or a conversation from inside a room, and block the other participant from a room or from your Friends list. Blocking ends any conversation you share at once and stops them inviting you again. Each report and block is logged with the reported content and sent to our team, who review it and may warn or ban the account involved. We keep these records while the account they concern exists.

We measure which ad, link, or campaign brought someone to Jeize, using AppsFlyer as our attribution provider. This covers installs, app opens, sign-ups, and purchases — never your conversation content. On iOS we ask for your permission before using the device advertising identifier for this; declining changes nothing about how the app works.

We share limited data with providers who help us run Jeize: cloud hosting and storage (Cloudflare), AI model providers (Google, via OpenRouter — see above), payment and subscription processing (the Apple App Store, Google Play, and RevenueCat), and marketing attribution (AppsFlyer). Each acts on our instructions under a data-processing agreement and gives your data the same protection this policy does.

Your conversations are kept until you delete them. You can export everything or permanently erase a conversation or your entire account from within the app at any time. When you delete, we remove it from our active systems and purge it from backups on our normal backup cycle.

Data is encrypted in transit and at rest, and access is limited to what's needed to operate the service. No system is perfectly secure, but we work to protect your information.

Jeize is not directed to children under 16, and we do not knowingly collect their personal information.

Depending on where you live, you may have rights to access, correct, export, or delete your personal information. You can exercise most of these in-app, or contact us and we'll help.

We'll update this policy as Jeize evolves and revise the date above. Questions? Email hello@jeize.com.